99pak Privacy Policy

99pak ("we", "us", "our") operates the online gaming and sports betting platform accessible at https://99pak.app. We are the data controller in respect of the personal information collected from players and visitors who access our platform.

This Privacy Policy applies to all personal data collected through the 99pak website, mobile web experience, customer support channels, and any other means by which you interact with us. It should be read alongside our Terms & Conditions and our Responsible Gaming Policy.

If you have questions about this policy or how 99pak handles your personal data, please contact us via the details in Section 13 below.

99pak collects personal data that is necessary to provide you with our gaming services, verify your identity, process payments, and comply with applicable legal and regulatory obligations. The categories of data we collect include:

We do not collect sensitive personal data (such as biometric data, religious beliefs, or health information) except where strictly required for identity verification purposes and with your explicit consent.

99pak collects your personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, or contacting our support team;
• Automated technologies: Technical and usage data collected automatically as you browse and interact with the 99pak platform, including via cookies and server logs;
• Payment providers: Confirmation data received from JazzCash, Easypaisa, and Pakistani banking partners when processing transactions;
• Third-party verification services: Identity and age verification data from third-party KYC (Know Your Customer) service providers where applicable;
• Publicly available sources: In limited fraud-prevention contexts, data from publicly available sources such as fraud-blacklist databases.

99pak uses your personal data for the following purposes:

• Account registration and management: To create, maintain, and administer your 99pak player account;
• Identity and age verification: To confirm that you are aged 18 or above and that you are who you claim to be, in compliance with our legal obligations;
• Payment processing: To process deposits and withdrawals in PKR via JazzCash, Easypaisa, and approved Pakistani banking channels;
• Service delivery: To provide you with access to casino games, sports betting markets, live dealer tables, and all other 99pak platform features;
• Customer support: To respond to your enquiries, complaints, and support requests via live chat or email;
• Responsible gaming: To monitor gaming behaviour and apply the responsible gaming limits and tools you have set, and to identify patterns that may indicate problem gambling;
• Fraud prevention and security: To detect, prevent, and investigate fraudulent activity, money laundering, account takeovers, and other prohibited conduct;
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money-laundering (AML) requirements;
• Marketing communications: Where you have explicitly opted in, to send you promotional offers and relevant platform news via SMS or email. You may opt out at any time by contacting support;
• Platform improvement: To analyse usage patterns and improve the 99pak platform experience.

99pak processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform our contract with you (i.e., to provide the gaming and payment services you have registered for);
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations and age verification requirements;
• Legitimate interests: Processing for fraud prevention, platform security, and improvement of our services, where such interests are not overridden by your fundamental rights and freedoms;
• Consent: For optional marketing communications and any processing not covered by the above bases. Consent may be withdrawn at any time without affecting prior processing.

99pak does not sell or rent your personal data. We may share your data with the following categories of recipients, strictly for the purposes outlined in this policy:

• Payment providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah, to process deposits and withdrawals;
• KYC and identity verification services: Third-party providers engaged to verify your identity and age in compliance with regulatory requirements;
• Fraud prevention and AML services: Specialist providers who assist in detecting and preventing fraudulent activity and money laundering;
• Technology and infrastructure providers: Hosting, cloud, and software providers who process data on our behalf under strict data processing agreements;
• Game and content providers: Casino game studios and sports data providers whose software is integrated into the 99pak platform may receive limited technical data necessary for game delivery;
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory request, we may disclose your data to competent authorities.

All third-party service providers who receive your personal data are required to handle it in accordance with applicable data protection principles and are prohibited from using it for any purpose other than the specific service they provide to 99pak.

99pak uses cookies and similar tracking technologies on our platform. Cookies are small text files stored on your device that help us deliver a better user experience and understand how the platform is used.

We use the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function correctly — e.g., maintaining your login session and account authentication state. These cannot be disabled;
• Performance and analytics cookies: Help us understand which pages are visited most, how players navigate the platform, and where errors occur, allowing us to improve the experience;
• Functional cookies: Remember your preferences such as language, currency display, and responsible gaming settings;
• Marketing cookies: Used only where you have consented, to deliver relevant promotional messages.

You can control non-essential cookies through your browser settings. Note that disabling cookies may affect your ability to use certain features of the 99pak platform.

99pak retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations.

• Active accounts: Data is retained for the lifetime of your active account plus a minimum period after closure to satisfy AML and regulatory obligations;
• Closed accounts: Identity, financial, and transaction data is retained for a minimum of five (5) years following account closure in accordance with applicable anti-money-laundering requirements;
• Support communications: Records of customer support interactions are retained for a minimum of three (3) years;
• Marketing data: Data processed solely for marketing communications is deleted promptly upon opt-out or withdrawal of consent.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be attributed to any individual.

Specific security measures we employ include:

• TLS/SSL encryption for all data transmitted between your device and 99pak servers;
• One-way hashing for stored passwords — 99pak staff cannot read your password;
• Access controls limiting internal access to personal data to authorised personnel only, on a need-to-know basis;
• Two-factor authentication available to all players for account login;
• Regular security audits and vulnerability assessments of our platform;
• Device recognition and anomaly detection systems to identify and flag unusual account access patterns.

Notwithstanding the above, no security system is entirely infallible. You are responsible for keeping your login credentials confidential and for immediately notifying 99pak support if you suspect any unauthorised access to your account.

As a 99pak player, you have the following rights in respect of the personal data we hold about you:

• Right of access: You may request a copy of the personal data 99pak holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data, subject to our overriding legal obligations to retain certain data;
• Right to restrict processing: You may request that we limit the processing of your personal data in certain circumstances;
• Right to data portability: You may request your personal data in a structured, machine-readable format where processing is based on consent or contractual necessity;
• Right to object: You may object to processing based on legitimate interests, including for direct marketing purposes;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We will respond to all valid requests within 30 days. Identity verification may be required before we can process your request.

If we become aware that personal data has been collected from an individual under the age of 18, we will immediately close the associated account, refund any deposits, and securely delete all personal data relating to that individual. If you are a parent or guardian and believe that a minor has registered an account with 99pak, please contact us immediately at [email protected].

99pak reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via the email address or mobile number on file, or by prominent notice on the platform, at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this policy reflects when it was most recently revised. Your continued use of the 99pak platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

If you have questions, concerns, or complaints regarding this Privacy Policy or the way 99pak handles your personal data, please contact our support team:

• Live Chat: Available 24/7 via your account dashboard on 99pak.app
• Email: [email protected]

We aim to resolve all privacy-related enquiries within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with a relevant data protection supervisory authority in your jurisdiction.