At 99pak, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal hardship. This page explains the tools, resources, and commitments we have put in place to help every Pakistani player stay in control.
Responsible gaming is about maintaining control — over how much time you spend, how much money you deposit, and how you feel while playing. The vast majority of 99pak players enjoy our casino games and cricket betting purely for entertainment, the same way someone might go to a PSL match in Lahore or watch a boxing bout with mates in Karachi.
But gambling can become harmful for a minority of people. That is a reality we take seriously. The moment gambling starts affecting your finances, relationships, work, or mental wellbeing, it has crossed from entertainment into a problem. At 99pak, we would rather lose a player than see them continue playing beyond their means.
The responsible gaming tools on this page are available to every registered 99pak player, free of charge, directly through your account dashboard. You do not need to speak to anyone or justify your reason — just log in and apply them.
Responsible gaming at 99pak is not a compliance box we tick. It is built into how our platform is designed — from the reality check reminders that appear automatically during long sessions, to the self-exclusion tool that takes effect within 24 hours of request with no cooling-off period to talk yourself out of it.
If you recognise any of the following patterns in your own behaviour, it may be time to use our tools or speak to a professional:
Gambling with money set aside for essential expenses — rent, food, school fees, utility bills
Chasing losses — continuing to bet in an attempt to win back money you have already lost
Lying to family members or friends about how much time or money you spend on 99pak
Feeling anxious, irritable, or restless when you are not able to play
Spending progressively more time gambling in order to get the same level of excitement
Neglecting work, family obligations, or personal health because of gambling activity
All tools are available directly in your account dashboard — no phone calls, no waiting, no judgement.
Set a maximum PKR amount you can deposit daily, weekly, or monthly. Once the limit is reached, further deposits are blocked until the period resets. Increases to limits require a 7-day cooling-off period.
Cap the total amount you are permitted to lose within a defined time window. When your losses reach the limit, you will be automatically locked out until the period expires.
Restrict your play sessions to a maximum duration. Once the time limit is hit, your session ends and you are logged out of the 99pak platform automatically.
Receive automatic pop-up reminders at intervals you choose — every 30 minutes, every hour — showing how long you have been playing and how much you have wagered in the current session.
Take a temporary break from 99pak for 24 hours, 7 days, or 30 days. During a cooling-off period your account remains accessible for withdrawal but no deposits or bets can be placed.
Exclude yourself from 99pak for a minimum of 6 months or permanently. Self-exclusion is actioned within 24 hours. It cannot be reversed during the exclusion period — not even if you request it.
Self-exclusion is the most powerful tool available on the 99pak platform. It removes your access entirely and prevents any re-registration for the duration of the exclusion. Here is how to activate it:
Go to 99pak.app and sign in with your registered Pakistani mobile number and password.
In your account dashboard, locate the "Responsible Gaming" or "Safe Play" section in your profile settings.
Choose your exclusion duration: 6 months, 12 months, 5 years, or permanent. Read the confirmation notice carefully.
Confirm your identity and submit. 99pak will action your self-exclusion within 24 hours. You will receive confirmation via SMS and email.
Before or immediately after submitting, you may withdraw any remaining PKR balance to your JazzCash or bank account. Contact support if you need assistance.
If you cannot access your account, you can also request self-exclusion directly by emailing [email protected] from your registered email address. Include your full name and registered mobile number.
We will never contact a self-excluded player with promotional materials or re-engagement offers during the exclusion period.
We will never reverse a self-exclusion at a player's own request during the active exclusion window, regardless of circumstances.
We will process all withdrawal requests from self-excluded accounts promptly, without delay or additional barriers.
We train our support staff to recognise signs of distress and respond with empathy, not sales pressure.
We apply responsible gaming limit reductions immediately and without a cooling-off period — only increases are delayed.
Decide how much PKR you are comfortable spending before you open the 99pak lobby — not during a session when adrenaline is running high. Treat it like the cost of entertainment, not an investment.
If you have had a losing session, the urge to "win it back" is natural but dangerous. The odds do not improve because you have been unlucky. Log out, take a break, come back another day.
Cricket betting and casino games are best enjoyed as one part of a balanced life — alongside family time, work, and social activities. If gaming is crowding out other parts of life, that is a warning sign.
In Pakistan, as elsewhere, there is sometimes a stigma around admitting a gambling problem. But speaking to a trusted family member or friend — even our 24/7 support team — is far better than letting the problem grow silently.
If you are in control and gaming is enjoyable, we are glad to have you. If you need to set limits or take a break, your tools are waiting in your account dashboard. 18+ only, always.
18+ only. Gambling involves financial risk. Only play with money you can afford to lose. 99pak supports responsible gaming.